In the fast-paced world of business, every second counts, including the time your customers spend on hold. Instead of wasting this valuable time, you can turn it into a strategic element of your customer service strategy using Voice over Internet Protocol (VoIP) on-hold messages Let’s explore the best practices for creating VoIP on-hold messages to keep your customers informed and engaged, improve their satisfaction, and drive business results.

Clients often have to deal with being put on hold during a phone call and greeted by dull music or repetitive messages that do little to ease the frustration of waiting. As a business owner, you can do several things to make this experience better for your clients.

More and more businesses are realizing the numerous advantages of using a Voice over Internet Protocol (VoIP) system. Compared to traditional landlines, VoIP systems entail lower costs and come with more features. One weakness that a VoIP system has is that it can be a target for a cyberattack, which is why it’s critical that businesses take the necessary steps to secure their VoIP phones.